# MemberBridge

> AI-powered member self-service for UK pension schemes and benefit administrators. Members get accurate, personalised answers about their scheme — pot balance, retirement options, scheme rules, life events — without calling administration.

MemberBridge is a regulated-environment AI assistant that connects to your pension administration system and knowledge base. It answers member questions using live data from their actual record, handles escalation to specialists, and is governed entirely by the scheme administrator. Supports DC, DB, hybrid, group life, and group health benefit arrangements. Built for occupational pension schemes, third-party administrators (TPAs), and master trusts across the UK.

## Key pages

- [Home](https://www.memberbridge.ai/): Product overview, how MemberBridge works, and the core value proposition for pension schemes.
- [Features](https://www.memberbridge.ai/features): Full capability breakdown — personalised member answers, embedded forms, retirement modellers, live chat escalation, audit logging, white-label embed.
- [Solutions](https://www.memberbridge.ai/solutions): Use cases for occupational DC/DB pension schemes, group life and health benefits, and third-party administrators.
- [Who it's for](https://www.memberbridge.ai/for): Scheme types supported — DC, DB, TPA, master trust. Go-live in 3–4 weeks.
- [Pricing](https://www.memberbridge.ai/pricing): Launch, Scale, and Enterprise plans. Transparent pricing for schemes of every size.
- [Security](https://www.memberbridge.ai/security): GDPR compliant, ISO 27001 aligned, ICO registered. Full audit trail and data residency controls.
- [FCA PS25/22 Targeted Support](https://www.memberbridge.ai/fca-ps25-22-targeted-support): How MemberBridge operates within the FCA's targeted support framework for pension guidance.
- [Insights](https://www.memberbridge.ai/articles): Articles on AI in pensions, member engagement, and regulatory context.
- [Book a demo](https://www.memberbridge.ai/demo): Request a live walkthrough configured for your scheme type.
- [Contact](https://www.memberbridge.ai/contact): Get in touch with the MemberBridge team.
- [Privacy policy](https://www.memberbridge.ai/privacy): Data processing, retention, and member rights.
- [Terms of service](https://www.memberbridge.ai/terms): Platform terms and conditions.

## Key facts

- Headquartered in the UK; built specifically for the UK pensions and employee benefits market
- Connects to existing pension administration systems — no data migration required
- Member data never used to train AI models
- All responses governed by scheme-approved knowledge base and rules
- Escalation to human specialists built in (Zendesk and other platforms)
- FCA PS25/22 targeted support compatible
- White-label: embedded as a widget on member portals or pension admin platforms

## Insights articles

- [The Biggest Risk To Pension Dashboards Is Not Technology but Interpretation.](https://www.memberbridge.ai/articles/the-biggest-risk-to-pension-dashboards-is-not-technology-but-interpretation) (2026-06-22)
- [Pension Members Are Already Using AI. The Question Is Whether Schemes Are Ready.](https://www.memberbridge.ai/articles/pension-members-are-already-using-ai-the-question-is-whether-schemes-are-ready) (2026-06-18)
- [The SPP Confirms a Long-Held Belief: AI Is Essential for Member Engagement](https://www.memberbridge.ai/articles/the-spp-confirms-a-long-held-belief-ai-is-essential-for-member-engagement) (2026-06-08)
- [70 Million Pension Records Are Connected. But Is Anyone Ready for the Questions?](https://www.memberbridge.ai/articles/70-million-pension-records-are-connected-but-is-anyone-ready-for-the-questions) (2026-06-02)
- [Pension Dashboards May Be About to Redefine Member Expectations](https://www.memberbridge.ai/articles/pension-dashboards-may-be-about-to-redefine-member-expectations) (2026-05-26)
- [Governed AI vs Generic Chatbots: Why Pensions Cannot Afford “Smart Wrong Answers”](https://www.memberbridge.ai/articles/governed-ai-vs-generic-chatbots-why-pensions-cannot-afford-smart-wrong-answers) (2026-05-19)
- [The Hidden Cost of “Just One More Quick Question” - And Where AI Support Fits In](https://www.memberbridge.ai/articles/the-hidden-cost-of-just-one-more-quick-question-and-where-ai-support-fits-in) (2026-05-19)