Every member question,
answered instantly.
Your team stays in control.
MemberBridge puts a smart, branded assistant in your member portal - giving every member personalised answers to their pension questions while keeping your team fully in charge of what gets said.
Most member questions have obvious answers.
Finding them shouldn't take a phone call.
The majority of inbound member contacts are routine - pot balance, contribution rate, retirement date. Each one costs £8-12 to handle and keeps members waiting 8-12 minutes on hold. MemberBridge resolves these instantly, so your team focuses on the work that genuinely needs a person.
of member queries are routine
Balance, contributions, beneficiaries, retirement date - questions that have a definitive answer in your records.
members wait on hold today
For a question that takes three seconds to answer once you know where to look. Each routine call costs £8-12 in specialist time.
training sessions for members
MemberBridge works naturally - members just type their question, the same way they would to a colleague.
The FCA has created a new category. We have built to it.
FCA PS25/22 gives pension schemes a clear, compliant path to provide personalised support to members at scale - without giving financial advice. MemberBridge is purpose-built for this framework.
Targeted support is now a regulatory category
The FCA has created a new type of support that sits between generic guidance and regulated advice. Pension schemes can now provide cohort-based, personalised suggestions to members without giving financial advice - but only within a governed, auditable framework. MemberBridge is built to that framework.
Simple to set up. Powerful by design.
Getting MemberBridge live doesn't require a development project. Three steps from conversation to go-live.
Connect your member data
MemberBridge connects securely to your existing administration system. Members see their actual pot balance, contribution rate, dependants, and more - not generic estimates.
Install pre-built intent bundles
MemberBridge ships with production-tested bundles covering the questions members ask most - pot balance, contributions, beneficiaries, retirement date, fund holdings, and more. Install a bundle in minutes, then tune scope, documents, and escalation rules through your admin panel.
Validate, embed (one line of code), and go live
An automated test suite runs every intent against your live member data and confirms the answers are correct before a single member sees them. Then one line of code places a fully branded assistant in your existing portal. Members start asking questions immediately.
to go live - not 18+ months for an internal build
of queries contained, proven across comparable deployments
AI expertise required - we provide the bundles, you provide the data
Every question they have. Answered, instantly.
Members ask in plain language. MemberBridge understands context, retrieves their data, and responds with accurate, personalised answers.
And many more - including multi-turn follow-ups and scheme-specific knowledge questions.
Everything your scheme needs. Nothing it doesn't.
MemberBridge is purpose-built for regulated pension and benefits environments - where accuracy, governance, and member trust are non-negotiable.
Personalised by default
Every response draws on the member's actual record. No generic FAQs. Members see their real numbers - pot, contributions, retirement date, dependants.
Governed by your team
Your administrators control what the assistant can and cannot say. Set the boundaries, define escalation triggers, and review every conversation through your admin panel.
Escalation built in
When a question falls outside your configured scope, MemberBridge routes the member to the right specialist - maintaining a warm handoff rather than a dead end.
Multi-turn conversations
Members ask follow-up questions naturally. MemberBridge holds context across turns, so conversations flow like talking to a knowledgeable colleague.
Fully white-labelled
The assistant carries your scheme's name and branding. Members see a seamless extension of your portal - not a third-party tool bolted on.
Complete audit trail
Every conversation is logged, timestamped, and available for compliance review. Know exactly what was said, when, and what data was presented.
FCA PS25/22 compliant
Three distinct operating modes, cohort-based grouping, and an advice detection layer that knows when to stop. Built specifically for the targeted support framework - not retrofitted.
Built for pension professionals.
From operations to compliance to technology - MemberBridge fits the way pension and benefits teams already work.
Reduce helpline volume without reducing quality
Routine queries - pot balance, contribution rate, retirement date - account for most inbound contacts. Around 70% of inbound queries fall into this category. MemberBridge handles them instantly, so your team focuses on cases that genuinely need a person.
Confident answers inside your governance framework
Nothing is said without your sign-off. Responses are grounded in scheme documentation you control, with full audit logging and configurable escalation for anything sensitive. FCA PS25/22 compliant. Every interaction logged - what was asked, which cohort the member was placed in, what the system said.
Live in 3-4 weeks, answers verified before day one
Pre-built intent bundles cover the most common member questions out of the box. An automated test suite then runs every intent against your live member data and confirms the answers are correct - before a single member sees them. No internal AI project. No 18-month build. One integration, one embed, and you are ready.
Your members' data. Always protected.
MemberBridge is designed from the ground up for regulated environments. Data governance isn't an afterthought - it's the foundation.
- Member data is never used to train AI models
- Every interaction logged - question, cohort, AI response, model version. Defensible in an FCA review.
- Role-based admin access with full audit trail
- Data stays within your chosen region
- Configurable escalation for sensitive topics
- ISO 27001-aligned information security practices
Data sovereignty
Your member data stays where you need it. No data is shared with third parties, stored in uncontrolled environments, or used outside of answering your members' questions.
Full audit logging
Every interaction - question asked, answer given, data referenced - is captured with timestamps. Available for compliance review at any time.
Governed responses
Your administrators define what the assistant can address. Questions outside scope are escalated, not guessed at. You review and approve the knowledge base.
See MemberBridge in your scheme in 30 minutes.
Book a live demonstration and we'll show you how MemberBridge would look embedded in your member portal, answering your members' actual questions. £15k implementation, live in 3-4 weeks, prove ROI in 90 days before you license.