Tailored to your scheme size.
All plans include unlimited member conversations, full audit logging, and onboarding support. Pricing is based on your member count and configuration needs - contact us for a quote.
Launch
For schemes getting started with digital member self-service.
- Up to 10,000 members
- Unlimited member conversations
- Single scheme configuration
- Standard admin data connector
- Knowledge base (up to 50 documents)
- Full conversation audit logging
- White-label embed
- Email support
- Onboarding included
Scale
For larger schemes and TPAs managing multiple member populations.
- Up to 50,000 members
- Unlimited member conversations
- Up to 5 scheme configurations
- Advanced admin data connector
- Knowledge base (unlimited documents)
- Full conversation audit logging
- White-label embed with custom branding
- Embedded member request forms
- Priority support with SLA
- Quarterly review call
- Custom escalation workflows
Enterprise
For large TPAs, insurers, and schemes with bespoke requirements.
- Unlimited members
- Unlimited scheme configurations
- Bespoke data integrations
- Custom knowledge architecture
- Dedicated support contact
- SLA with uptime guarantee
- On-site onboarding available
- Custom compliance reporting
- Security review package
- Contractual data processing agreement
Pricing is tailored to your scheme. All plans are billed annually. Contact us for a quote.
Hosting options to suit every organisation.
Whether you need a fully managed SaaS service, a private deployment in your own cloud, or a sandbox to evaluate before you commit - we have an option that fits.
MemberBridge Hosted
Fully managed SaaS. We run and maintain all infrastructure on your behalf - including updates, monitoring, and backups. No DevOps burden on your team.
- ISO 27001-aligned cloud infrastructure
- 99.9% uptime SLA
- Automated updates and security patches
- UK data residency available
- Shared multi-tenant environment with full data isolation
Sandbox Environment
A pre-configured evaluation environment to test MemberBridge against your scheme's data and workflows before committing to production.
- Rapid provisioning - live within 24 hours
- Pre-loaded with demo data and knowledge base
- Full feature access during evaluation period
- Guided onboarding with your team
- Seamless migration to production when ready
Client Environment
Deploy MemberBridge within your own infrastructure or private cloud. Ideal for organisations with strict data sovereignty or network isolation requirements.
- Runs in your AWS, Azure, or GCP tenancy
- No data leaves your environment
- Integrates with your existing IAM and secrets management
- We provide deployment artefacts, documentation, and support
- Joint SLA model with your infrastructure team
What's included in each plan.
| Feature | Launch | Scale | Enterprise |
|---|---|---|---|
| Scheme knowledge base | ✓ | ✓ | ✓ |
| White-label embed | ✓ | ✓ | ✓ |
| Audit logging | ✓ | ✓ | ✓ |
| Member data connector | Standard | Advanced | Custom |
| Scheme configurations | 1 | Up to 5 | Unlimited |
| Embedded forms | - | ✓ | ✓ |
| Custom escalation workflows | - | ✓ | ✓ |
| Dedicated support contact | - | - | ✓ |
| SLA guarantee | - | Priority | Custom |
Common questions about pricing.
Not sure which plan fits? Talk to us.
We will help you work out which configuration matches your scheme size and member service goals - no pressure, no obligation.