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Pricing

Tailored to your scheme size.

All plans include unlimited member conversations, full audit logging, and onboarding support. Pricing is based on your member count and configuration needs - contact us for a quote.

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Launch

For schemes getting started with digital member self-service.

  • Up to 10,000 members
  • Unlimited member conversations
  • Single scheme configuration
  • Standard admin data connector
  • Knowledge base (up to 50 documents)
  • Full conversation audit logging
  • White-label embed
  • Email support
  • Onboarding included
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Most popular

Scale

For larger schemes and TPAs managing multiple member populations.

  • Up to 50,000 members
  • Unlimited member conversations
  • Up to 5 scheme configurations
  • Advanced admin data connector
  • Knowledge base (unlimited documents)
  • Full conversation audit logging
  • White-label embed with custom branding
  • Embedded member request forms
  • Priority support with SLA
  • Quarterly review call
  • Custom escalation workflows
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Enterprise

For large TPAs, insurers, and schemes with bespoke requirements.

  • Unlimited members
  • Unlimited scheme configurations
  • Bespoke data integrations
  • Custom knowledge architecture
  • Dedicated support contact
  • SLA with uptime guarantee
  • On-site onboarding available
  • Custom compliance reporting
  • Security review package
  • Contractual data processing agreement
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Pricing is tailored to your scheme. All plans are billed annually. Contact us for a quote.

Deployment

Hosting options to suit every organisation.

Whether you need a fully managed SaaS service, a private deployment in your own cloud, or a sandbox to evaluate before you commit - we have an option that fits.

Most common

MemberBridge Hosted

Fully managed SaaS. We run and maintain all infrastructure on your behalf - including updates, monitoring, and backups. No DevOps burden on your team.

  • ISO 27001-aligned cloud infrastructure
  • 99.9% uptime SLA
  • Automated updates and security patches
  • UK data residency available
  • Shared multi-tenant environment with full data isolation
For evaluation

Sandbox Environment

A pre-configured evaluation environment to test MemberBridge against your scheme's data and workflows before committing to production.

  • Rapid provisioning - live within 24 hours
  • Pre-loaded with demo data and knowledge base
  • Full feature access during evaluation period
  • Guided onboarding with your team
  • Seamless migration to production when ready
Enterprise

Client Environment

Deploy MemberBridge within your own infrastructure or private cloud. Ideal for organisations with strict data sovereignty or network isolation requirements.

  • Runs in your AWS, Azure, or GCP tenancy
  • No data leaves your environment
  • Integrates with your existing IAM and secrets management
  • We provide deployment artefacts, documentation, and support
  • Joint SLA model with your infrastructure team
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What's included in each plan.

FeatureLaunchScaleEnterprise
Scheme knowledge base✓✓✓
White-label embed✓✓✓
Audit logging✓✓✓
Member data connectorStandardAdvancedCustom
Scheme configurations1Up to 5Unlimited
Embedded forms-✓✓
Custom escalation workflows-✓✓
Dedicated support contact--✓
SLA guarantee-PriorityCustom
FAQ

Common questions about pricing.

How is pricing calculated?
Plans are priced based on member count and number of scheme configurations. All plans include unlimited conversations - members can ask as many questions as they like without affecting your costs. Contact us for a tailored quote.
Do we need a technical team to get started?
No. Onboarding is guided by our team and managed through a browser-based admin panel. Standard integrations connect to your administration system without bespoke development.
Is there a setup fee?
Onboarding is included in all plans. For Enterprise clients with bespoke integration requirements, a professional services fee may apply - we will scope this with you before any commitment.
How long does it take to go live?
Most schemes are live within one to two weeks of signing. MemberBridge ships with pre-built intent bundles that cover the most common member questions - pot balance, contributions, dependants, retirement date, and more - so there is no starting from scratch. Once your data connection is established, an automated test suite validates every answer against your live member data before you go live.
Can we trial MemberBridge before committing?
Yes. We offer a sandbox environment and a structured demonstration using your scheme's branding and real question types. Contact us to arrange one.
Is member data stored by MemberBridge?
MemberBridge reads member data at query time to answer questions - it does not warehouse a copy of your member records. Conversation logs are retained for compliance purposes and can be configured to your retention policy.
What contract lengths are available?
Standard contracts are annual. Multi-year terms are available for Enterprise clients with preferred pricing. We can discuss what works for your procurement process.
Does the pricing change if our member count grows?
Plans are based on member count bands. If you grow beyond your current band, we will move you to the appropriate plan - never retrospectively and always with notice.

Not sure which plan fits? Talk to us.

We will help you work out which configuration matches your scheme size and member service goals - no pressure, no obligation.

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