Everything your scheme needs. Built for pension professionals.
MemberBridge is purpose-built for regulated pension and benefits environments - where every answer carries weight and governance isn't optional.
Personalised answers, not generic FAQs
MemberBridge connects to your administration data and answers each member's questions using their actual record. Pot balance, contribution rate, retirement date, beneficiaries, fund holdings - all accurate, all live.
- Real member data, not estimates
- Multi-turn conversations with memory
- Natural language - no rigid menus
- Handles follow-up questions in context
Full control over every response
Your team defines what MemberBridge can and cannot address. Load your scheme documents, set the rules, and configure escalation triggers. Nothing gets said without your approval - and everything is logged.
- Admin panel for managing scheme knowledge
- Configurable escalation for sensitive topics
- Governed response boundaries
- Full conversation audit trail
Connects to your existing stack
MemberBridge integrates with your administration system via a secure connection. No data migration. No data duplication. Member records stay where they are - MemberBridge reads what it needs, when it needs it.
- Secure connection to your admin system
- No data migration required
- Real-time data retrieval
- Configurable data mappings
Live in weeks, not months - answers validated before day one
MemberBridge ships with a library of pre-built, production-tested intent bundles covering the questions members ask most. Install a bundle in minutes. An automated end-to-end test suite then runs every intent against your live member data and verifies the answers are correct - so you know it works before your members ever see it.
- Pre-built bundles: pot, contributions, dependants, investments, and more
- Automated test suite validates answers against your live data
- Every scenario confirmed correct before go-live
- Typical time from sign to live: one to two weeks
Inside your portal in minutes
MemberBridge embeds with a single line of code. It carries your scheme's name and visual identity - members see a seamless extension of your portal, not a third-party widget.
- Single line embed code
- Fully white-labelled branding
- Works with any web-based portal
- No app download or new login for members
Hands off to your team when it matters
Not every question should be answered automatically. MemberBridge recognises when a query falls outside its scope - sensitive financial decisions, complaints, complex cases - and routes the member to the right specialist.
- Configurable escalation triggers
- Warm handoff to your team
- Context passed to the specialist
- No dead ends for members
Your team stays in charge
A browser-based admin panel gives your team full visibility. Manage scheme knowledge, review conversations, adjust escalation rules, and track usage - no technical expertise required.
- Browser-based admin panel
- Knowledge base management
- Usage and conversation analytics
- Role-based access for your team
The details that matter.
Every plan includes the full feature set. No capabilities locked behind higher tiers.
See the features in your scheme.
Book a 30-minute demonstration and we'll show MemberBridge running with your scheme's branding and real member question types.