Built for the way pension schemes actually work.
MemberBridge adapts to your scheme type, your member population, and your governance requirements - not the other way around.
Give your members the service your scheme promises.
Defined benefit or defined contribution, trust-based or contract-based - MemberBridge adapts to your scheme structure. Members get accurate answers about their specific pot, their scheme rules, and their retirement options, without consuming trustee resources on routine enquiries.
- Member data drawn from your pension admin system
- Scheme rules and governing documents as the knowledge base
- Trustee-approved escalation for benefit calculations and transfer values
- Handles GMP, AVC, and hybrid arrangements
- DB and DC member journeys fully supported
Typical member question
“What's my current pension pot?”
Answered instantly with live data from your admin system. No call to administration required.
Complex benefits. Simple answers.
Group risk and health benefits generate high volumes of member queries - eligibility, claim processes, cover levels, life events. MemberBridge answers these accurately from your scheme documentation, reducing the burden on HR teams and insurer helplines.
- Cover levels, eligibility, and claim process explained accurately
- Life event guidance - new child, marriage, bereavement
- Nomination and beneficiary management
- Configurable for insurer and self-administered arrangements
- Consistent answers across large, distributed workforces
Typical member question
“I've just had a baby - what do I need to update?”
Life event guidance specific to your scheme, with prompts to update beneficiary nominations.
Scalable service for every scheme you administer.
As a TPA, member service quality is your reputation. MemberBridge lets you offer a consistent, high-quality self-service channel across your entire client book - each scheme separately configured, separately branded, all from a single platform.
- One platform, multiple scheme clients
- Per-scheme configuration, branding, and knowledge base
- Dramatically reduces routine inbound contact volume
- Consistent member experience across your book
- Frees specialist administrators for complex work
Typical member question
“How do I change my contribution rate?”
Explains the process, shows the current rate, and can surface a change request form directly in the conversation.
Real questions. Real answers.
Examples of what members ask - and how MemberBridge responds using your data and documentation.
“What's my current pension pot?”
Answered instantly with live data from your admin system. No call to administration required.
“Can I take my pension early?”
MemberBridge explains the scheme rules and minimum pension age - and escalates transfer requests to a specialist.
“I've just had a baby - what do I need to update?”
Life event guidance specific to your scheme, with prompts to update beneficiary nominations.
“What is salary sacrifice and does it save me tax?”
Educational explanation grounded in your scheme's arrangement - not generic internet advice.
“How do I change my contribution rate?”
Explains the process, shows the current rate, and can surface a change request form directly in the conversation.
“What happens to my pension if I die?”
Answered with sensitivity using your scheme's death benefit rules and your member's current nominations.
Talk to us about your scheme.
Every scheme is different. Tell us about yours and we'll show you how MemberBridge would be configured for your member population.